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As mediators, we seek to empower the disputants to creatively find their own solutions to their conflict.  To this end, we facilitate the process by assuming the role of a neutral third party.  As such, we do not determine the outcome or have a stake in it, we instead guide the process.  Mediation gives parties an opportunity to be heard in a safe environment and to understand better their own point of view as well as that of the other party.  Often, new creative ways of understanding the situation surface and a resolution is possible—one that is collaboratively created by the parties and is therefore more likely to be sustainable than imposed resolutions.

Click here to view the Accord Toolbox.